1. Introduction & Scope
[Company Legal Name Placeholder] (operating as "ReDrivo", "we", "us", or "our") is dedicated to protecting the privacy, confidentiality, and security of all personal data collected through our website (redrivo.com), customer mobile applications, driver partner applications, and garage partner CRM portals (collectively, the "Platform").
This Privacy Policy sets forth how we collect, process, utilize, store, and safeguard personal and operational information in accordance with applicable Indian data protection laws, including the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023.
2. Categories of Individuals and Data Collected
We collect personal information directly from you when you register, use our services, or interact with our platform. The nature of data collected depends on your role within the ReDrivo ecosystem:
A. Website Visitors & Inquirers
- Technical Data: IP address, device identifiers, browser type, operating system, and navigation patterns via essential technical cookies.
- Inquiry Inputs: Contact details, investment entity name, or workshop partnership details submitted voluntarily through preview forms.
B. Car Owners & Customers
- Account Identity: Full name, mobile phone number (authenticated via OTP), email address, and emergency contact details.
- Vehicle Profile: Make, model, manufacturing year, transmission type (Manual/Automatic/EV), vehicle registration number, and fuel type.
- Live Location & Telematics: Precise real-time GPS coordinates during active driver-hire bookings, transit tracking, and pickup/delivery routes.
- Digital Inspection Records: High-resolution exterior condition photos, fuel gauge level photos, and timestamped odometer readings captured at trip start and completion.
- Financial & Booking Records: Transaction IDs, invoice summaries, payment mode preferences, and approved garage repair job card estimates.
C. Driver Partners ("Marshals")
- Identity & KYC Documents: Full legal name, residential address, photograph, Driving Licence (LMV), Permanent Account Number (PAN), and government identity credentials (Aadhaar).
- Verification Records: Background check clearance records and driving competency assessment logs.
- Operational Telematics: Real-time background and foreground GPS location during duty hours to facilitate driver dispatch, speed monitoring, and trip auditing.
- Payout & Banking Information: Bank account numbers, IFSC codes, and UPI identifiers for daily earnings settlements.
D. Garage & Workshop Partners
- Business Credentials: Commercial workshop name, registered address, GSTIN registration certificate, municipal trade licence, and owner/manager KYC documents.
- Facility Profile: Workshop photos, service bay capacity, equipment inventories, and mechanic certifications.
- Job Card Data: Diagnostic inspection photos, parts replacement estimates, repair notes, and customer approval logs stored within the ReDrivo CRM.
3. Purposes of Data Processing
We use collected data solely for legitimate operational and compliance purposes, including:
- Facilitating instant location-based driver dispatch and vehicle routing.
- Enforcing digital odometer locks and photographic inspection verification to eliminate billing disputes and damage ambiguities.
- Enabling digital job card estimate approvals between car owners and partner repair garages.
- Executing daily financial settlements, subscription fee deductions, and invoice generations.
- Ensuring passenger and vehicle safety through active ride monitoring, speed tracking, and emergency escalation response.
- Complying with statutory reporting, taxation laws (GST/TDS), and lawful requests from law enforcement authorities.
4. Data Sharing and Strict Third-Party Restrictions
To deliver our integrated marketplace services, ReDrivo shares necessary data with verified third-party technical infrastructure providers:
- Payment Gateways: PCI-DSS compliant payment processing partners for secure cashless transactions.
- Cloud & Database Hosting: Secure cloud infrastructure providers hosting our encrypted servers and databases.
- Communication Gateways: SMS, OTP, and push notification providers for instant booking confirmations and alerts.
- Mapping & Geolocation APIs: Mapping technology providers for routing and real-time navigation.
Explicit Service Provider Restriction:
All third-party service providers are bound by strict contractual non-disclosure and data processing agreements. They are explicitly prohibited from accessing, retaining, analyzing, sharing, or using ReDrivo user data for their own commercial marketing, profiling, or secondary purposes. ReDrivo does not sell, rent, or trade personal data to any third-party advertising networks.
5. Data Security and Retention Standards
We implement comprehensive technical, operational, and administrative safeguards to protect your personal data against unauthorized access, loss, alteration, or disclosure. These measures include industry-standard encryption in transit and at rest, secure access controls, multi-factor authentication for administrative portals, and continuous monitoring.
Personal data is retained only for as long as necessary to fulfill the operational purposes for which it was collected, or to satisfy legal, taxation, audit, and regulatory requirements under Indian law.
6. Your Data Protection Rights
Subject to applicable statutory verification requirements, you possess the right to:
- Review and access personal data held about you in your account profile.
- Request corrections to incomplete, inaccurate, or outdated personal or vehicle details.
- Request the deletion or closure of your account and personal information, subject to mandatory legal data retention obligations.
- Withdraw consent for optional promotional notifications at any time.
7. Grievance Redressal Officer & Inquiries
In accordance with the Information Technology Act, 2000 and rules made thereunder, and the Digital Personal Data Protection Act, 2023, the details of our designated Grievance Officer are published below:
Grievance Officer — Data Protection & Privacy
Entity: [Company Legal Name Placeholder]
Email: [Grievance Email Placeholder]
Address: [Registered Office Placeholder — Kolkata, West Bengal, subject to confirmation with legal counsel]
