Policy

Cancellation & Refund Policy

Last Updated: September 24, 2026

This policy applies to bookings paid via online advance payment (through our payment partner, Razorpay). Cash-paid trips do not involve this payment flow.

Scenario	Customer Fee	Customer Refund	Timing
Cancelled before a driver is assigned	₹0	100% of amount paid	Instant
Cancelled within 3 minutes of driver assignment (free window)	₹0	100% of amount paid	Instant
Cancelled after 3 minutes, before driver arrival	₹50 flat	Amount paid minus ₹50	Instant
Driver fails to arrive within timeout window	₹0	100% of amount paid	Instant
Customer no-show (driver arrived, GPS-verified, customer does not appear within 10 minutes)	₹99 flat	Amount paid minus ₹99	Instant
Trip completed, final fare less than advance paid	₹0	Difference automatically refunded	Instant, at trip completion

All refunds are processed instantly via our payment partner's refund system at the moment of cancellation, timeout, or trip completion. Actual credit-back time to your bank account follows standard banking timelines: typically immediate for UPI, and 5-7 business days for credit or debit cards. If a fee is incurred on a booking with no advance payment collected, it is added to your account balance and shown as an itemized breakdown before your next payment, rather than charged separately.

Changes to This Policy

ReDrivo reserves the right to modify, update, or replace this Cancellation & Refund Policy, including the fees and timeframes described above, at any time and at its sole discretion. The updated policy will be posted on this page with a revised 'Last Updated' date. Your continued use of the Platform after such changes take effect constitutes acceptance of the revised policy.